Return or Exchange Policy

At AR Elegance, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer returns and exchanges under the following conditions:

Returns

  • You may return unworn, undamaged items within [number] days of the delivery date for a refund.
  • To initiate a return, please contact our customer service team at support@arelegance.pk to request a Return Authorization (RA) number.
  • Items must be returned in their original packaging with all tags attached.
  • We reserve the right to refuse returns that do not meet these criteria.

Exchanges

  • You may exchange unworn, undamaged items within [number] days of the delivery date for a different size or style, subject to availability.
  • To initiate an exchange, please contact our customer service team at support@arelegance.pk to request a Return Authorization (RA) number.
  • Items must be returned in their original packaging with all tags attached.
  • We reserve the right to refuse exchanges for items that do not meet these criteria.

Refunds

  • Refunds will be issued to the original form of payment within [number] business days of receiving the returned items.
  • Shipping fees are non-refundable.
  • If you received free shipping on your order, the cost of shipping will be deducted from your refund.

Return Shipping

  • Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part.
  • We recommend using a trackable shipping method to ensure that your return is received.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact our customer service team at support@arelegance.pk within [number] days of receiving your order.
  • We will provide instructions for returning the item and arrange for a replacement or refund.

Final Sale Items

  • Final sale items are not eligible for returns or exchanges unless they are damaged or defective.

Contact Us

If you have any questions or concerns about our Return or Exchange Policy, please contact us at support@arelegance.pk.